Step 1 – In the Approvals & Resolutions Page, select your Resolution with a Pending Outcome                      status (see red box).

 

 

   

Step 2 – Click Close and Resolve (see red box).

 

 

Step 3 – A Finalise Outcome and Resolve window will pop-upWithin Remarks (For

              Administrator) Box (see red box), type in your remarks and click Confirm (see blue box).


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