Step 1 – In the Approvals & Resolutions Page, select your Resolution with a Pending Outcome status (see red box).
Step 2 – Click Close and Resolve (see red box).
Step 3 – A Finalise Outcome and Resolve window will pop-up. Within Remarks (For
Administrator) Box (see red box), type in your remarks and click Confirm (see blue box).
Next Feature: Download logs for Schedules