Device
Error Message or Screen Display
iPad

Symptom:  You cannot annotate in the document

Problem:  You did not tap on the 'annotation' icon.

Possible Solution:  Tap on the 'annotation' icon to annotate in the document. 


Note: By default, you should be able to see the annotation.

Please ensure you have annotation created in the document in the first place.


iPhone

Symptom:  You cannot annotate in the document


 Problem:  iPhone users cannot create an annotation.


 Possible Solution:  iPhone users can only edit, delete and add notes to the annotations that were created from iPad and Web App.

 

Note: By default, you should be able to see the annotation.

Please ensure you have annotation created in the document in the first place.

Andriod

Symptom:  You cannot annotate in the document


 Problem:  Andriod users cannot create an annotation.


Possible Solution: Andriod users can only edit, delete and add notes to the annotations that were created from iPad and Web App.


Note: By default, you should be able to see the annotation.

Please ensure you have annotation created in the document in the first place.

Web App


Symptom:  You cannot annotate in the document


 Problem:  Andriod users cannot create an annotation.


Possible Solution: Andriod users can only edit, delete and add notes to the annotations that were created from iPad and Web App.


Note: By default, you should be able to see the annotation.

Please ensure you have annotation created in the document in the first place.





Symptom:  You cannot annotate in the document and can only see the eye icon.


 Problem:  There is no annotation icon


Possible Solution: You cannot annotate the document after you submitted to the administrator.


Note: By default, you should be able to see the annotation.

Please ensure you have annotation created in the document in the first place.