Step 1 – To generate a COC, you must first Close and Resolve the Approvals/Resolution (see red box).

 



Step 2 – Once you have clicked on Close and Resolve, a Finalise Outcome and Resolve window will pop-up. Click on Confirm to finalize the outcome of the Resolution. Once confirmed, Certificate of Completion will be generated automatically in a few minutes. 


 

 

 

Step 3– You will see 2 messages, the Resolution is updated successfully and the Resolution report will be generated soon.


Note: Please wait for about 5 minutes to view the report



Step 4 – Click on Preview Report (see red box).

 

 

Step 5 –  The supporting evidence submitted by the administrator, will be listed after the Authentication Audit page of the COC.

 

 Next Feature Get Notified of Approvals