If you see a blank screen while accessing the document, it is because the system failed to load the document with password encryption. 


To resolve this issue, you will need to contact your Administrator to upload the document without password encryption



If you still encounter the issue, please reach out to our Customer Experience Team at support@board.vision or +65 69097100 and we will be happy to help. 


Our hotline operating hours are from Mondays to Fridays 9:00 AM to 6:00 PM SGT (excluding weekends and public holidays).