Previously, Administrators could only select single system roles, such as Administrator / Business User / Executive Assistant / User Manager in the Bulk Upload template from the System Roles dropdown list.


Now, we have added a dual system role (Administrator + Business User) to the dropdown list. Please refer to the new bulk upload template below.

Old Bulk Upload Template
There were only system role options in the dropdown list (Administrator, Business User, Executive Assistant, User Manager)

New Bulk Upload Template
There are now system role options in the dropdown list including the dual system role (Administrator, Business User, Administrator + Business UserExecutive Assistant, User Manager) 

If you face any issues, please reach out to our Customer Experience Team at or +65 69097100 and we will be happy to help. 


Our hotline operating hours are from Mondays to Fridays 9:00 AM to 6:00 PM SGT (excluding public holidays).