We have revised the recipients that will be included under the email notification 'To' and 'CC' fields for Open Approvals.
Previously, when an Administrator triggered any email notifications of an Open Approval, two emails were sent:
"To" All Business User(s) (see red box)
"CC" All Executive Assistant(s) (see green box) and Administrator(s)(see blue box)
Now, we have combined both email notifications into one:
"To" All Business User(s)(see red box)
"CC" All Executive Assistant(s)(see green box), Observer(s)(see yellow box), and Administrator(s)(see blue box)
Important Note: This revision applies to the following scenarios:
When an Administrator,
- Activates an Open Approval and Notifies the Participants
- Cancels an Open Approval
- Sends Notification / Changes the Deadline for an Open Approval
- Closes and Resolves an Open Approval
If you face any issues, please reach out to our Customer Experience Team at firstname.lastname@example.org or +65 69097100 and we will be happy to help.
Our hotline operating hours are from Mondays to Fridays 9:00 AM to 6:00 PM SGT (excluding weekends and public holidays)