This new enhancement allows the Preparer to have control over how signatories should receive their One-Time Password (OTP). 


With this enhancement, Preparers now have the option to select whether signatories receive the OTP via SMS on their mobile device or email address. Previous functionality sent OTPs only to the signatories' email addresses. 


Note: Upon selecting the "Send OTP via Mobile", the mobile number field becomes mandatory.


Below is a comparison of the previous and current designs for your reference.  

 Previous Design 

- The Preparer did not have the option to send the OTP to the signatories' mobile number.

Current Design

- Now, the Preparer has the option to choose whether Signatories receive the OTP via their mobile

If you face any issues, please reach out to our Customer Experience Team at or +65 69097100 and we will be happy to help.


Our hotline operating hours are from Mondays to Fridays 9:00 AM to 6:00 PM SGT (excluding public holidays).