Previously, when the Administrator downloaded the ScheduleMeeting, or Approval archived report, all the event information and its related documents were compressed into a zip folder with the event name only (eg. 'General').

Now, the zip folder will include the company name in the following format:

'Trusted Services Pte. Ltd_ARCHIVE_Annual Board'

Below is a comparison of the previous and current designs for your reference.

Previous Design

Current Design


If you face any issues, please reach out to our Customer Experience Team at or +65 69097100 and we will be happy to help.


Our hotline operating hours are from Mondays to Fridays 9:00 AM to 6:00 PM SGT (excluding public holidays).