Previously, when a user was added to multiple entities, they needed to enter a one-time password (OTP) for every initial login to a new entity, as part of the verification process.

Now, users are only required to enter OTP during the first successful login to the initial entity. Subsequent logins to other entities do not necessitate OTP verification

Important Note: This applies to users with the same registered email address and mobile phone number.

If you face any issues, please reach out to our Customer Experience Team at or +65 69097100 and we will be happy to help.


Our hotline operating hours are from Mondays to Fridays 9:00 AM to 6:00 PM SGT (excluding public holidays).