We have enhanced the one-time password ("OTP") in the SmartSign document signing process.

Previously, Signatories had to enter a 4-digit one-time password ("OTP") for verification. With this enhancement, Signatories now have to input a 6-digit one-time password ("OTP").

Below is a comparison of the previous and current designs for your reference. 

 Previous Design 

Current Design

If you face any issues, please reach out to our Customer Experience Team at support@board.vision or +65 69097100 and we will be happy to help.


Our hotline operating hours are from Mondays to Fridays 9:00 AM to 6:00 PM SGT (excluding public holidays).