If you encounter this issue, please try to clear the Google Play Store cache and data.

Clearing the Google Play Store cache and data can help eliminate error messages, connection failures, etc. It is a known issue with Google Play Store.

Kindly follow the steps detailed below:

Android 6.0 and Higher Devices

1) Go to the Settings and tap Apps

2) Tap the Google Play Store app listed here and long press on Storage

3) When you release the Storage section, a new screen will appear showing you the Clear Cache and Clear Data buttons for the Google Play Store app.

4) Tap Clear Cache, then tap Clear data.

5) Tap OK.

For Android 5.1 and Lower Devices

1) Go to the Settings, scroll down and under Applications tab and tap on Application Manager.

2) Under Downloaded apps, scroll down to tap on Google Play Store.

3) Tap Clear Cache, then tap Clear Data.

4) Tap OK.

If you face any issues, please reach out to our Customer Experience Team at support@board.vision or +65 69097100 and we will be happy to help.


Our hotline operating hours are from Mondays to Fridays 9:00 AM to 6:00 PM SGT (excluding public holidays).