Known Issues

We're always working to resolve problems that you encounter on Board.Vision. If your problem is listed below, we know about it and are working to fix it.

Clear cache & cookies
When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or...
Wed, 5 Feb, 2020 at 5:02 PM
How to Clear the Cache in Google Chrome
1. Open Google Chrome and in the upper right corner of the screen, click on Menu. 2. Mouse over to the section that says ‘More Tools’. 3. Click on t...
Wed, 5 Feb, 2020 at 3:58 PM
How to Clear the Google Play Store Cache in Android
If you have a problem using Google Play and unable to install the Board.Vision app into your Android devices, first try clearing the cache.  Clearing th...
Wed, 5 Feb, 2020 at 5:12 PM
Add watermarks to PDFs
A watermark is a text or an image that appears either in front of or behind existing document content, like a stamp. For example, you could apply ‘Confident...
Thu, 6 Feb, 2020 at 10:56 AM
How to Force-Quit an App
Ctrl+Alt+Delete isn’t just necessary on Windows and other desktop operating systems. Applications can freeze or get stuck in bad states on modern iPhones, i...
Thu, 6 Feb, 2020 at 10:46 AM
I am unable to annotate the document
Device Error Message or Screen Display iPad Symptom:  You cannot annotate in the document Problem:  You did not tap on the 'annotation&#...
Wed, 22 Jan, 2020 at 3:22 PM
I am unable to view my annotations
Device  Issues Encounter / Error Message  iPad Symptom:  You cannot view the annotation in the document Problem:  You did not tap on the &#...
Wed, 22 Jan, 2020 at 2:01 PM