Known Issues

Known Issues of Board.Vision

Common issues - Android
      If you are unable to install the Board.Vision app in Android device or Board.Vision runs slow, crashes or resets, or freeze when running them, cl...
Fri, 25 Oct, 2019 at 5:36 PM
Common issues - Web App
If  Board. Vision Web App runs slow, crashes or resets, or freeze when running them, clearing the cached data may help. When you use a browser, like Chr...
Fri, 25 Oct, 2019 at 5:19 PM
Acrobat Watermark cannot be seen in Board.Vision
Issue PDF file created in Acrobat with a watermark but when open the same PDF file in Board. Vision, the watermark cannot be seen. Solution/Workaround ...
Fri, 18 Oct, 2019 at 4:43 PM
How to Clear Cache in Google Play Store
Android 6.0 and Higher Devices From a Home screen, navigate: Apps > Settings > Apps. If unavailable, navigate: Apps > Settings > (Application...
Thu, 16 Jan, 2020 at 11:53 AM
How to clear cache in Chrome
Step 1 - Open Chrome browser.   Step 2 – Top right of browser, select Menu (see red box).      Step 3 - Click More tools, Clear browsing data (see...
Mon, 5 Aug, 2019 at 5:36 PM
How to kill or quit app for iPhone 8 , 8 Plus and Earlier
Step 1-  double-click the home button. In iOS 7 and up, that causes the apps to fall back a bit so that you can see the icons and screenshots of all running...
Fri, 29 Nov, 2019 at 4:33 PM
You did not receive your email to reset your password
If You did not receive your email to reset your password. Step 1 - For Microsoft email users, please check if your email is in the Junk Email folder(see...
Fri, 29 Nov, 2019 at 5:22 PM
I am unable to login
Device Error messages iPad/ iPhone/ Android Symptom: 'Looks like an error. Please connect to the internet to access Board.Vision' Pro...
Wed, 15 Jan, 2020 at 12:27 PM
I am unable to annotate
ce  Error messages iPad Symptom:  Can see the document but cannot annotate. Problem: Cannot annotate the document. Solution:  Tap on the a...
Mon, 20 Jan, 2020 at 2:21 PM