Android 6.0 and Higher Devices

  1. From a Home screen, navigate: Apps > Settings > Apps.
    Note If unavailable, navigate: Apps > Settings > (Applications) Application manager.
    Note For Oreo OS, navigate: Apps icon > Settings > Apps & Notifications > App info.
  2. Tap Google Play Store.
  3. Tap Storage.
  4. Tap Clear Cache then tap Clear Data.
  5. Tap OK.



  Android 5.1 and Lower Devices

  1. From a Home screen, navigate: Apps > Settings.
  2. Tap one of the following:
    Note Option varies depending upon device.
    1. Apps
    2. Applications
    3. Application manager
    4. App manager
  3. Tap Google Play Store.
  4. Tap Clear Cache then tap Clear Data.
  5. Tap OK.