If you have a problem using Google Play and unable to install the Board.Vision app into your Android devices, first try clearing the cache. 

Clearing the Google Play Store cache and data can help eliminate error messages, connection failures, etc. It is a known issue with Google Play Store.

Android 6.0 and Higher Devices

  1. Go to the Settings and tap Apps. Tap the Google Play Store app listed here and long press on ‘Storage’.
  2. When you release the ‘Storage’ section, a new screen will appear showing you the ‘Clear Cache’ and ‘Clear Data’ buttons for the Google Play Store app.
  3. Tap Clear Cache then tap Clear data
  4. Tap OK.



For Android 5.1 and Lower Devices

  1. Open the Settings option. Then scroll down and under Applications tab, tap on Application Manager.
  2. Under Downloaded apps, scroll down to tap on Google Play Store.
  3. Tap Clear Cache then tap Clear Data.
  4. Tap OK.