This could be caused by

1) You may have an incorrect mobile phone number registered in Board.Vision. You can check with your administrator whether your mobile number is correctly registered in Board.Vision.

2) A poor cell phone reception that may stall your OTP SMS. You can generate your OTP by using an Authy App. 

For more information on how to download and install Authy, you can refer to the link below:

Downloading and installing Authy app

If you still encounter the issue, please reach out to our Customer Experience Team at or +65 69097100 and we will be happy to help. 

Our hotline operating hours are from Mondays to Fridays 9:00 AM to 6:00 PM SGT (excluding weekends and public holidays).