Ensure that your Device is Updated to the Latest Version

To check your iOS version:

1) Open your device 'Settings'.

2) Tap on 'General'.

3) Tap on 'About'.

4) Note the current iOS version is listed by Version.

To check your Android OS version:

1) Open your device 'Settings'.

2) Tap on 'About Phone'.

3) Tap on 'Android Version' to display your version information.