Board.Vision App Won’t Open or Keeps Crashing

If the Board.Vision app is not responding, you can try the following steps to resolve the issue:

1. Force quit the app and reopen it

• On iPhone X or later / iPad Pro or later

  1. Swipe up from the bottom of the screen to the middle area.

  2. Locate the Board.Vision app in the app switcher.

  3. Swipe up on the app to close it.

• On iPhone 8 or earlier / iPad mini or earlier

  1. Double-click the Home button.

  2. Locate the Board.Vision app in the app switcher.

  3. Swipe up on the app to close it.

2. Reinstall the app

1. Open the Settings app.

2. Tap General > iPhone Storage (or iPad Storage).

3. Tap Board.Vision > Offload App.

4. Tap Reinstall App and wait for the installation to complete.

3. Restart your device

• Restart your iPhone or iPad, then reopen the Board.Vision app.

4. Check for updates

• Ensure that both your device software and Board.Vision app are updated to the latest versions.

If the issue persists, please reach out to our Board.Vision Customer Success Team at support@board.vision or +65 6909 7100.