Once you have clicked to view a document, you may have encountered the screen shows 'Loading...'. 

It is because the system failed to load the document. 

To resolve this issue, you will need to force quit the app, then open it again.

If you still encounter the issue, please reach out to our Customer Experience Team at 
support@board.vision or +65 69097100 and we will be happy to help. 

Our hotline operating hours are from Mondays to Fridays 9:00 AM to 6:00 PM SGT (excluding weekends and public holidays).