If you had encountered an error message 'Need to use Acrobat' while accessing the document, it is because the System failed to load the document in PDF Portfolio format. 


To resolve this issue, you will need to contact your administrator to change the document format.


If you still encounter the issue, please reach out to our Customer Experience Team at support@board.vision or +65 69097100 and we will be happy to help. 


Our hotline operating hours are from Mondays to Fridays 9:00 AM to 6:00 PM SGT (excluding weekends and public holidays).