If you encounter the Board.Vision app crashes while accessing a document, it is because the system failed to load the document with password encryption. 

To resolve this issue, you will need to contact your administrator to upload the document without password encryption. 

If you face any issues, please reach out to our Customer Experience Team at support@board.vision or +65 69097100 and we will be happy to help.


Our hotline operating hours are from Mondays to Fridays 9:00 AM to 6:00 PM SGT (excluding public holidays).