If you had encountered the following error message, 'Oops! Session Timeout. Try re-login again.' when logging to Board.Vision, it is because your login page has expired. 


For iOS and Android Users:

You will be automatically signed out from your Board.Vision account, after three consecutive days inactivity, OR after you have remained logged in for 30 consecutive days. 


For Desktop / Laptop Users:

You will be automatically signed out from your Board.Vision account, after 30 minutes inactivity. 


To resolve this issue:


1) For iOS and Android Users: You will need to force quit the app, then open it again.   


2) For Desktop / Laptop Users: You will need to refresh the Board.Vision login page https://app.board.vision, then log in with your credentials. 



If you still encounter the issue, please reach out to our Customer Experience Team at support@board.vision or +65 69097100 and we will be happy to help. 


Our hotline operating hours are from Mondays to Fridays 9:00 AM to 6:00 PM SGT (excluding weekends and public holidays).