Yes, this is because the Board.Vision approval process employs a two-factor authentication.
The first authentication is the user's email and password required for logging into Board.Vision. The second authentication is the single-use One-Time Password (OTP), generated and delivered to a user's registered device, to authenticate the Director's identity and capture his decision during the approval process. The e-signature is merely optical.
If you face any issues, please reach out to our Customer Experience Team at firstname.lastname@example.org or +65 69097100 and we will be happy to help.
Our hotline operating hours are from Mondays to Fridays 9:00 AM to 6:00 PM SGT (excluding public holidays).