iPad and iPhone Users: Allowing Users to Set Your Preferred Method for Receiving One-Time Passwords (OTP) on iPad

Modified on Wed, 2 Jul at 10:51 AM

We have added a new setting that allows users to choose how they receive their One-Time Passwords (OTP) — via Email or SMS.

For iPad

To update your preference:
Go to My Profile > Settings > Preferred One-Time Password (OTP) > Choose Email OTP or SMS OTP > Click on Save.

For iPhone

To update your preference:
Go to Menu > Settings > Preferred One-Time Password (OTP) > Choose Email OTP or SMS OTP > Click on Save.

Note: This enhancement was first made available on desktop/laptop on 27 May 2025, and on Android on 11 June 2025. It is now extended to iPad and iPhone users.

If you face any issues in completing the steps shown in this tutorial, please reach out to our Board.Vision Customer Success Team at support@board.vision or +65 6909 7100 and we will be happy to help.

Our hotline operating hours are from Mondays to Fridays 9:00 AM to 6:00 PM SGT (excluding public holidays).