If you encountered the following error message: "Oops! Session Timeout. Try re-login again." when accessing the Board.Vision, it is likely due to your login session having expired.
This message will only appear if specific security settings have been enabled on the backend.
To resolve this issue:
1) For iOS and Android Users: You will need to force quit the app, then open it again.
2) For Desktop / Laptop Users: You will need to re-enter the the Board.Vision login page URL: https://app.board.vision, then log in with your credentials.
If you face any issues, please reach out to our Board.Vision Customer Success Team at support@board.vision or +65 6909 7100 and we will be happy to help.
Our hotline operating hours are from Mondays to Fridays 9:00 AM to 6:00 PM SGT (excluding public holidays).
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