Board.Vision has the Face ID login functionality. 


When first time logging into Board.Vision via Face ID supported mobile devices, you will see a prompt message on the screen, ‘Do you want to allow “Board.Vision” to use face ID?’. To allow Face ID when using Board.Vision App, you will need to select OK.

 

If you had missed the step, you could turn on Face ID for Board.Vision App in your Settings.


To turn on your Face ID for Board.Vision app:


Step 1. Open the Setting app


Step 2. Select Face ID & Passcode


Step 3. Enter your iPhone passcode. 


Step 4. Under Use Face ID For, tap on Other Apps

Step 5. Switch to ‘Toggle on’ the Board.Vision app to allow to use of Face ID for unlocking. 

Now, you will be able to sign in Board.Vision using your Face ID. 


If you still encounter the issue, please reach out to our Customer Experience Team at support@board.vision or +65 69097100 and we will be happy to help. 


Our hotline operating hours are from Mondays to Fridays 9:00 AM to 6:00 PM SGT (excluding weekends and public holidays).