Welcome to Board.Vision Tutorials. In this tutorial, we will walk you through the steps to download a document.
Important Note: The Board.Vision web app is optimized and supported for desktop use on Google Chrome (version 65.0 and later) and Microsoft Edge (version 87.0 and later). Please note that this support is intended for desktop environments and is not applicable to mobile devices.
To download an annotated copy of the document:
1) Open the document you would like to download. The menu toolbar will be shown at the top of the screen. 
2) If you had previously done any annotations, once you have opened the document, the Eye button is shown by default which means that you are now viewing the annotated copy of the document (see yellow box).
Click on the 'Download' button (see red box).
3) The annotated copy of the document will be downloaded to your desktop/laptop.
To download the original copy of the document:
1) Open the document you would like to download. The menu toolbar will be shown at the top of the screen. 
2) If you had previously done any annotations, once you have opened the document, the Eye button is shown by default which means that you are now viewing the annotated copy of the document (see yellow box) .
Click on the Eye button.
3) Once you have clicked on the Eye button, the Pen button will be shown (see yellow box).
You are now viewing the original copy of the document.
4) Then, click on the Download button.
5) The original copy of the document will be downloaded to your desktop/laptop.
Important Note:
By clicking on the Eye button, the user hides the annotation and will be downloading the original copy of the document.
By clicking on the Pen button, the user shows the annotation and will be downloading the annotated copy of the document.
You have completed the tutorial on how to download a document.
If you face any issues, please reach out to our Board.Vision Customer Success Team at support@board.vision or +65 6909 7100 and we will be happy to help.
Our hotline operating hours are from Mondays to Fridays 9:00 AM to 6:00 PM SGT (excluding public holidays).