iPad Users: Allowing Business Users an Option to Receive OTP via Email

Modified on Thu, 6 Feb at 2:36 PM

We have made improvements to provide Business Users with a 'Switch' option, allowing them to choose to receive an one-time password ("OTP") via SMS or email.

 

Previously, Business Users could only receive the OTP via SMS. 

 

Important NoteThis enhancement, first introduced for desktop and laptop users during August 2024, is now available for iPad users: 
 


For Business Users


  • Taking action on Approvals that require OTP.


a. Approve

b. Disapprove

c. Abstain


  • Taking action on Approvals that require OTP from the Business User Dashboard To-do-list.


a. Approve

b. Disapprove

c. Abstain


Below is a comparison of the previous and current designs for your reference.

 Previous Design 

 

- Business Users could only receive an OTP via SMS. 


 

Current Design

 

- The new OTP Verification pop-up screen allows Business Users to tap on the "Switch to Email OTP" button to receive an OTP via email or proceed to enter the OTP sent via SMS. 

 

1. After clicking on an action that requires OTP verification, Business Users will see the following screen.


2. After tapping on the Switch to Email OTP button, Business Users will see the following screen.

Note: The Authy option will be disabled once the user selects the 'Switch to Email OTP' button. 


If you face any issues, please reach out to our Board.Vision Customer Success Team at support@board.vision or +65 6909 7100 and we will be happy to help. 

 

Our hotline operating hours are from Mondays to Fridays 9:00 AM to 6:00 PM SGT (excluding public holidays).

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article