Troubleshooting
We're always working to resolve problems that you encounter on Board.Vision. If your problem is listed below, we know about it and are working to fix it.
If you're not receiving an expected email from Board.Vision, it could be one of the following reasons: 1) The email may be delivered to the spam/ju...
Fri, 18 Jul, 2025 at 12:02 PM
If you encountered the following error message: "Oops! Session Timeout. Try re-login again." when accessing the Board.Vision, it is likely due to ...
Fri, 18 Jul, 2025 at 12:09 PM
If you encounter the error message "You have requested for an OTP too frequently. Please wait for a few minutes and try again," it means that mult...
Fri, 18 Jul, 2025 at 1:00 PM
If you had encountered an error message, 'Wrong Email or Password' when logging in into Board.Vision. This could be caused by: 1) You may h...
Sat, 3 Aug, 2024 at 4:57 PM
Your OTP will be blocked if you have requested the one-time password (OTP) five times and did not input the OTP for verification. To resolve this issue...
Sat, 3 Aug, 2024 at 4:57 PM
If you have 'turned off' the Eye icon, you will not able to view your annotations on the document. To view your annotations, tap on the Eye ...
Sat, 3 Aug, 2024 at 4:58 PM
A watermark is a text or an image that appears either in front of or behind existing document content, like a stamp. For example, you could apply a ‘Confide...
Sat, 3 Aug, 2024 at 4:58 PM
If you encounter this issue, please try to clear the cache in Google chrome. To clear cache, follow the steps below: 1) Open Google Chrome and in th...
Sat, 3 Aug, 2024 at 4:58 PM
You may have encountered an error message, 'Access Denied. For security purposes, the Board.Vision web application can only be accessed via Google Chrom...
Sat, 3 Aug, 2024 at 8:48 PM
When first time logging into Board.Vision via Goggle Chrome, you will see a prompt message on the screen, ‘Save Password?’. To allow your login informa...
Sat, 3 Aug, 2024 at 8:49 PM