Troubleshooting

We're always working to resolve problems that you encounter on Board.Vision. If your problem is listed below, we know about it and are working to fix it.

All Users: Why OTP Messages Coming from Different Numbers?
Board.Vision uses multiple providers and phone numbers (e.g. Singtel / Starhub / M1) to send OTP messages for security and redundancy purposes. Irrespectiv...
Wed, 22 Sep, 2021 at 4:50 PM
iOS Users: Why I Cannot Sign in to Board.Vision Account Using Touch ID?
Board.Vision has the Touch ID login functionality.  When first time logging into Board.Vision via Touch ID supported mobile devices, you will see a prom...
Sat, 3 Aug, 2024 at 8:54 PM
All Users: What can I do if Board.Vision Notification Emails Go to Junk or Spam Folder in Outlook
Email addresses and domain names in the Safe Senders List are never treated as junk email, regardless of the content of the message.  You can add your Cont...
Sat, 3 Aug, 2024 at 8:55 PM
All Users: Why does Text Disappear in PDF after Being Uploaded to Board.Vision?
One of the reasons that cause text missing in the document after being uploaded to Board.Vision is because the document you have uploaded is in PDF Form for...
Sat, 3 Aug, 2024 at 8:55 PM
All Users: How to Force Quit a Running Board.Vision App for Different Devices
Here are the steps to force-quit a running Board.Vision App for different devices. Laptop and Desktop Ctrl+Alt+Delete is not just necessary on Windows and...
Sat, 3 Aug, 2024 at 8:56 PM
How to Fix iPhone / iPad Keyboard Missing or Disappearing
Keyboard issues on iPhones aren’t really uncommon since a fair amount of users come across them after a software update. This specific issue where the keybo...
Sat, 3 Aug, 2024 at 8:59 PM